Our refund policy is simple. If you believe you've made a mistake signing up for a paid subscription online or in-app, please contact us inside the app or email team@cloutflow.com. We'll be happy to refund you the full amount (not pro-rated) if you downgrade your subscription within 72 hours of signing up for monthly billing, or within 30 days of signing up for annual billing. If you were invoiced for members accidentally added to your workspace, we're happy to provide a refund of the prorated charges if you reach out within 72 hours of the invoice date (please make sure the additional members have been removed from your workspace when writing in). And if for any reason you're unhappy with Cloutflow, please let us know at team@cloutflow.com — we'd love to hear your feedback, and will be happy to work with you to create the best experience possible.

Workspace admins can access, view, and download your workspace's invoices by going to Settings & members → Billing, then scrolling to Invoices. There you can click on "View invoice" to see the invoice PDF.

Upgrading your plan: Your account will be upgraded and charged immediately. The amount due will be reduced based on the percentage of the billing cycle left at the time the plan was changed. Downgrading your plan: Your account will be downgraded at the end of your billing cycle.

We currently accept all major credit and debit card brands.